HP Color LaserJet CP1020 Series
Install Notes

Edition 2, 3/2011

 

 

CONTENTS

I. INTRODUCTION
II. INSTALLATION INSTRUCTIONS
III. LATE-BREAKING INFORMATION
IV. TECHNICAL ASSISTANCE
V. LEGAL STATEMENTS

 

I. INTRODUCTION

PURPOSE OF THIS DOCUMENT

This file provides specific installation, compatibility, and troubleshooting information. For additional information about product and driver features, see the product user guide and the online help that is included with each software component.

SUPPORTED OPERATING SYSTEMS

The CD that ships with your product includes software for the following operating systems:

Windows® XP 32-bit (Service Pack 2 and higher)

Windows XP 64-bit

Windows Vista® 32-bit and 64-bit (Vista Starter is not supported)

Windows 7 32-bit and 64-bit

Windows Server 2003 32-bit (Service Pack 3)

Windows Server 2003 64-bit

Windows Server 2008 32-bit and 64-bit

For information and printer drivers for Linux, go to the following Web site:
www.hp.com/go/linux

OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS

The Windows CD-ROM has software for IBM-compatible computer systems. For more information about a particular driver or software component, see its associated online help.

Drivers

A driver is software that allows software applications to access product features. Typically, you should install drivers for each product. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

CP1020 Series print driver for the supported operating systems listed above

Software Applications

Status and Device Settings Application

HP LaserJet Help and Learn Center (provides access to the product user guide and troubleshooting information)

Uninstaller

Additional drivers might be available from your Hewlett-Packard distributor or from online sources. See the "Technical Assistance" section of this document or the product user guide for more information about obtaining drivers and other HP software.

Status and Devices Settings Application

The printing system software includes Status and Device Settings application. This software provides product status information such as toner and paper levels as well as pop-up alert messages when the product requires attention. You can also use the Device Settings to configure the product settings.

HP Help and Learn Center

The HP Help and Learn Center is installed with the recommended software set and provides access to product documentation and help. To view the product documentation without installing the recommended software, insert the CD-ROM into the CD-ROM drive. When the installer screen appears, click the documentation button on the left side of the screen.

Uninstaller

The Uninstaller allows you to remove Windows HP printing system components. See the "Uninstaller" section for instructions.

II. INSTALLATION INSTRUCTIONS

The CD-ROM setup or installation software detects the version and language of the operating system that you are running.

INSTALLING SOFTWARE

Note: Administrator privileges are required to install the printing system.

Note: Some of the models of this product series do not support HP Smart Install.

INSTALLING SOFTWARE ON WINDOWS WITH HP SMART INSTALL - RECOMMENDED INSTALL METHOD

Plug a USB cable into the computer and printer.

The HP Smart Install program should run automatically. If the HP Smart Install program has not started after 30 seconds, complete steps 3 through 5.

Select Run from the Start menu on your taskbar.

Click browse. A new CDROM drive named HP Smart Install will be available. Browse to this drive.

Select the SISetup.EXE file, click Open, and then click OK.

Follow the prompts.

INSTALLING SOFTWARE USING HP SMART INSTALL OVER THE NETWORK

From a web browser, type the IP address for the device in the address line of the browser.

Click on the HP Smart Install Tab.

Click the Download button.

Follow the prompts.

INSTALLING SOFTWARE ON WINDOWS WITH CDROM

Do not plug the USB cable into the computer system.

Close all programs.

Insert the CD-ROM.

If the HP printing system installer program has not started after 30 seconds, complete steps 5 through 7.

Select Run from the Start menu on your taskbar.

Browse to the root directory on the CD-ROM drive.

Select the Setup.EXE file, click Open, and then click OK.

Follow the prompts.

DISABLE HP SMART INSTALL ON NETWORK PRODUCTS

HP Smart Install can be disabled on network printers if required by the administrator.

From a web browser, type the IP address for the device in the address line of the browser.

Click on the System Tab.

Click on the System Setup Menu.

To disable HP Smart Install over USB, set the Enable USB HP Smart Install option to No.

To disable HP Smart Install over Network, set the Show HP Smart Install download option to No.

 

UNINSTALLER

The uninstall utility is available if the recommended or minimum software has been installed. The Uninstaller removes the HP printing system software components.

From the Start menu, select All Programs, and then click HP. If you have more than one HP product, choose the specific product and then click Uninstall from the program group.

Follow the onscreen instructions to complete the software uninstall.

III. LATE-BREAKING INFORMATION

KNOWN ISSUES AND WORKAROUNDS

General

Firewall software can interfere with the HP software installer. Disable the firewall before starting a network installation or the product might not be detected.

Certain high-speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation problems or communication problems between the device and HP software. It is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware.

Functionality is limited on systems that only meet minimum system requirements. Many images and videos require a system that meets the recommended system requirements for acceptable performance and reliability.

If the product is not detected during software installation, check the following:

 
Verify that your cable is USB 2.0 high-speed compliant.

 
Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP product, and insert the other end into the back of the computer.

 
Verify that the product is turned on. The product will not be discovered by the software if the power is off.

 
Ensure that your USB cable is no more than 5 m (16.4 ft) in length.

 
Verify that the USB port is enabled. Some computers ship with disabled USB ports.

 
For network installations print a configuration page to verify the printer has an IP address. Configuration pages can be printed from the control panel by pressing the resume button for two seconds and then releasing.

 
Verify the network cable is connected securely to the back of the printer.

Upgrading Windows

HP recommends that you uninstall HP products before upgrading to a newer supported version of Windows. For example, when upgrading from Windows Vista to Windows 7, uninstall your HP product using the Uninstaller program provided in the HP program group (see the Uninstaller section), and then upgrade to the new operating system. After the operating system upgrade is complete, reinstall your HP product using the latest software available at HP.com

IV. TECHNICAL ASSISTANCE

For customer support information, see the user guide or the support flyer that was in the box, or call your local authorized HP dealer.

You can also browse to the following URL(s) for online technical support:

HP Color LaserJet CP1020 Series technical support - www.hp.com/support/ljcp1020series

V. LEGAL STATEMENTS

TRADEMARK NOTICES

Adobe®, Acrobat®, and Adobe® PostScript® 3™ are trademarks of Adobe Systems Incorporated.

ENERGY STAR® and the ENERGY STAR® mark are registered U.S. marks.

Microsoft®, Windows®, Windows Vista®, Windows® XP are U.S. registered trademarks of Microsoft Corporation.

WARRANTY AND COPYRIGHT

Warranty

See the product user guide for complete warranty and support information.

Copyright

© 2010 Copyright Hewlett-Packard Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Xerces XML parser is distributed under the terms defined below:

====================================================================
The Apache Software License, Version 1.1

Copyright (c) 2000 The Apache Software Foundation. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

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3. The end-user documentation included with the redistribution, if any, must include the following acknowledgment: "This product includes software developed by the Apache Software Foundation (http://www.apache.org/)." Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.

4. The names "Apache" and "Apache Software Foundation" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact apache@apache.org.

5. Products derived from this software may not be called "Apache", nor may "Apache" appear in their name, without prior written permission of the Apache Software Foundation.

THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================

This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation. For more information on the Apache Software Foundation, please see (http://www.apache.org/).

Portions of this software are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign.

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